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Below is a list of the secure payment methods accepted on the website:
1) Cheque
Please make all cheques payable to Massage Store Ltd
2) Debit Cards & Credit Cards
When you enter the checkout process and choose to pay with a debit or credit card you will automatically be re-directed to our third party payment processors Worldpay who will process your details securely. You will know this is a secure transaction because of the golden padlock on the right hand bottom corner of your browser. We partner with Worldpay as they are world leaders in providing secure online credit card processing and fraud detection.
3) Money/Postal Order/Bank Draft
Particularily handy for international orders and people who do not have credit cards or cheque books. Please make payable to Massage Store Ltd.
4) Online Bank Transfer
Online bank transfer is FREE and is the securist and safest way to transfer money. If you have internet or 24 hour banking you can make a payment for your purchase. Please send your payment to
Sort code: 40 37 08
A/c No: 51575562
A/c Name: Massage Store Ltd
If you Bank with HSBC your payment will be instantaneous. If you do not bank with HSBC your payment can take up to 3 days to reach our account. Our bank lodgements are checked twice daily, in the morning and afternoon.
5) Bank lodgement at your local bank
You can walk into any bank and lodge the money to our account below. please include your name as reference so we will know who paid us. Our bank lodgements are checked twice daily, in the morning and afternoon.
Sort code: 40 37 08
A/c No: 51575562
A/c Name: Massage Store Ltd
6) Paypal
Paypal payments can be mailed to sales@massagewarehouse.co.uk
Returns Policy
Massage
Warehouse UK maintains a 30 day return policy for returnable items
beginning with the date of delivery. We believe 30 days provides ample time for product
inspection. Defective products, wrong shipments, or those damaged
during shipping will be replaced or refunded, free of charge of course.
Any returns after this period must be
covered by the manufacturers warranty. Any item that does develop a
defect as a result of a fault in the manufacturing process will be
repaird or replaced. However we can assure you this won't happen as our tables and accessories are
chosen carefully for their superior quality and workmanship.
We
send all tables out in perfect condition. Each item is checked
individually before despatch. When the item arrives at your address,
please check item before signing with courier to ensure your table
arrives in the same condition we sent it.Alternatively please sign for
the parcel as unchecked and any issues can be sorted out later.
If
you return an item simply because you changed your mind, items must be
returned to us unused and in their original packaging before a refund
can be issued. We suggest recorded delivery to ensure items are
returned safely to us.
To return an item:
Place
the item in the original shipping box or package. Include the original
invoice. On the back of the original invoice, indicate the reason you
are returning the item.
Call
us at (+44) 1443 888171 and tell a customer service agent that you are
returning your order and need an RMA (Return Merchandise Authorization)
number.
Include this number in the back of the original invoice, and return your order to:
Massage Warehouse UK,
Unit 4 Porth Plaza.,
Pontypridd Rd,
Porth,
CF39 9PG
United Kingdom.
Refunds:
Massage Warehouse UK will issue a refund upon receiving your returned
order. Returned items must be in their original unused condition. Refunds are issued against the same method you used to pay for the original order.
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