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Barcelona: Join Our Team - Part-Time Customer Support & Business Operations Co-ordinator - Afternoons

Released 26th April 2023. (1 Positions Available. Afternoon Hours. 4 hours per day Monday to Friday. Please only apply if you are available long-term)

Are you a self-starter? Well, read on!

Play a valued and key role with a growing online e-commerce retailer. 

We’re currently a 5 person team with some team members based in Barcelona and others working remotely. The business mainly serves the health and wellness space. We manufacture and retail a large range of physical products. We have one of the best reputations in the industry for both quality and customer service. The business has been running for over 16 years, and it’s time for us to expand in our own market and into other markets - so we need extra hands, stat! 

WHAT ARE WE LOOKING FOR?

E-commerce businesses require a huge mix of skills and activities. The business is looking for a customer support person and daily business operations co-ordinator who is willing to learn the customer side of the business from the ground up. This will mean becoming an expert in the customer service functions.

Here’s what your day would look like:

  • Answering calls, emails and live chat from customers, helping them to choose the right products and smoothing out any issues they might be facing
  • Processing orders and managing parcel logistical operations

It's not required for you to have experience in any of these areas. If you do - that's great (especially if it's UK-based). But what we want most is someone who is switched on and ready to learn. 

WHAT ARE THE DETAILS?

For the first few months, you’ll get to train in customer support, one on one, in Barcelona. Doing some hands-on work together to begin with means you can transition to working at home or from a co-working space on your own at a later stage or stay put in our Barcelona office with us! Great for those wanting to work from home!

Our team works Barcelona hours 9.30am-6.30pm. 

Although the hours are part-time, this is a long term role. You’re not just looking for a job; you’re looking to build or expand your customer service skillset and be a key member of a growing business. This is for someone who wants to learn all the gritty details of making an online business thrive from the customer service and operations side. You’ll be an integral part of our growing company, so we’re looking for a minimum 12 months commitment. BUT, we want this relationship to be so successful you will be happy to stick around much longer than that.

Earnings will be above average.  Afternoon role is 4 hours. The shift time varies (depending on your availability). Earnings will start at €800-€1000 per month (depending on experience). After initial one to one training, this is a remote working contract for a company based outside Spain. Great for working from home or you're very welcome to continue working with us at our co-work space!

THIS IS THE JOB FOR YOU IF:

  • You have a native level of English. Both spoken and written. This is extremely important so please do not waste your time applying if you do not meet this criteria.
  • You're an A-Player. Someone dedicated to our mission with no other distractions during work hours
  • You’re a people person & an excellent communicator
  • You’re organised, focused and detail oriented
  • You can switch between tasks quickly and efficiently
  • You are great at managing and motivating yourself, working on your own and making informed decisions
  • You are able to follow our processes, and also create new ones where you see a need for improvement
  • You are flexible and can adjust your role when the business needs it
  • You're accountable for sticking to deadlines

THIS IS NOT THE JOB FOR YOU IF:

  • You get bored or lonely if your team is not in the same room as you
  • You’re forgetful or tend towards laziness
  • You check your social media and chat online with friends during work hours. This role requires focus and commitment.

THE KEY REQUIREMENTS:

  • We need your best energy and focus.
  • A ‘get shit done’ attitude. You’re reliable, punctual and nothing stops you knocking stuff off your list. You’re comfortable asking questions, making suggestions, and learning from your mistakes.
  • You’re good in a team. You’re good at giving AND receiving feedback.
  • You have a native level of English. You are well versed in the English language and its quirks.
  • You can think on your feet and adapt quickly to new situations. On the days where everything is going wrong, you’re not phased.
  • Be organized and detail oriented.
  • Know your way around the Internet – online research, etc.
  • Willingness to do more than the bare minimum on any task. If something is worth doing, it's worth overdoing!
  • You are a self-starter and a problem solver.  You won’t be micromanaged.
  • To be able to adapt quickly to whatever situation you may find yourself in.

BONUS POINTS FOR:

  • Customer service experience
  • Writing and persuasion skills
  • Ability to predict what other people might need in a given situation - your teammates and your customers.

HERE’S WHAT YOU CAN EXPECT:

  • A core role in a growing small business, that operates internationally.
  • Experience in e-commerce, logistics and online business
  • Training in e-commerce software systems
  • Opportunities to develop a customer service skill set working with a growing company. 
  • Flexible work location after initial hands-on training

READY TO APPLY?

We'll be accepting applications from 5th April. We will look at applications on a first come first served basis. When we find the right person we'll stop accepting new applications - so make sure you get yours in quickly!

Here’s how to do it:

Step 1: Gather the answers to your questions, and submit the application here: http://massageworld.com/careers-application-form/

Step 2: Your application will be reviewed and if we want to take it to the next stage, we'll schedule an interview.

Step 3: I’ll let you know if you have been successful or not.  

Ready to apply? Here’s the link again!

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