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FAQ

How much will shipping be?
Delivery is free on all massage tables throughout the store. For orders less than £50, shipping is only £3.50. All orders above £50 get free delivery.

When I order from you how do I know that my payment details are secure?
Our online payment system is secured and verified by Sagepay, so your transaction is 100% safe. We do not hold your payment details beyond the current purchase and request that you re-enter your card details on every purchase beyond this. Our website is hosted on a secure server and you can verify this by looking at the address bar. it starts with "https" . The "s" means "secure" whereas some websites will just be "http" which means it is not hosted on a secure server.

Can I order by methods other than the internet?
We will accept orders by which ever method you prefer, via the Secure Shopping Basket, by Mail, by Fax, telephone or at our premises. All of the information you require to place your order is on the shopping basket page. We accept Credit Card, Debit Card, lodgement to our bank account, Internet bank transfer, Paypal. With all these methods you can still place an Order on the Web site, just select whichever method you wish at the checkout page and pay as required.

When I order from you will I be receive any emails?
Our policy is simple: Via email, we will acknowledge the fact you have ordered, and will advise you that we have dispatched your order with a tracking number. You also have the option during registration to sign up to a newsletter to receive special offers etc. It is entirely up to you!
If you do not opt in, you will not receive any other unsolicited email, unless it is specifically to do with the order you have placed or prompted by you. However, if you do choose to opt in to our mailing list, we will be in contact periodically with valuable offers and helpful tips relating to your practice.

If my purchase is not delivered or arrives damaged how am I covered?
If your order is delayed or lost in the postal system or arrives damaged we will send a replacement to you asap. If it is damaged we will send a new one and collect the damaged one at our expense.

How soon will I receive my order?
For massage tables we use next working day delivery. Orders are dispatched using a next day service for the UK and normally a 3-5 day service for outside the UK. Smaller accessory items will arrive by Royal Mail within 1-2 days.

How do I know if your goods are of a high quality?
Massage Warehouse pride ourselves on offering products of the highest quality. Everyone who works here is or has been a therapist so we know what to look for and expect in quality massage equipment. Our purchasing department works closely with the manufacturer to ensure a 0% defect rate. We offer a 90 day money back guarantee.

Can I return my order if I am not happy with it?
Yes, absolutely. Our policy on returned goods is also simple - if you are not happy with what we have supplied, you may return it, and we will refund the purchase price so long as the item arrives back here with us safely and in a resalable condition within 90 days, No questions asked! Please see our full Returns Policy.

Do you deliver internationally?
Yes we do. Delivery price depends on the weight and size of your order. We have listed the delivery price to some destinations on our Delivery Information page. If your location is not listed please email us for a quote. When you email, please let us know the products you wish to order and your address. We will reply with a delivery price.

Massage Table Size Guide

Massage tables comes in many different shapes and size. It can be confusing for you, the customer, to choose the right one but we are here to help!

A lot of customers call us up after they have bought the wrong size massage table elsewhere and we would like to help you avoid this mistake. It normally goes something like this; they like the look of a picture of a massage table on a website, they like the low price and then they check the carrying weight is ok. If the carrying weight fits their needs they click add to cart and the new massage table turns up at their doorstep in a few days. They unfortunately assume all massage tables are pretty much the same width and size.

The standard size of a massage table is 28 inches wide (71cms) and 73 inches (185cms) long. One of the reasons many "lightweight" budget massage tables are so cheap is because

  1.  They are smaller in size (normally around 61cms wide) and as such have less materials
  2. They are sold by specialist retailers who also sell anything else they can import and turn a profit on. As such they just buy the cheapest massage tables they can find in China. They go for smaller sizes as they are cheaper.

Make sure the massage table is the right size for you and your clients as the narrow massage tables at 61cms can be very uncomfortable for anyone who isn't petite and many clients cannot relax with their shoulders and arms unsupported.

 

The Width of the Massage Table:

Almost all therapists choose the standard 28 inch wide massage table. All our massage tables are the same length so it is only the width and shape our customers need to decide on.

Your massage table should be wide enough to cater for the wide variety of shapes and sizes of your clients. It needs to be wide enough to comfortably accommodate your treatment style, while being narrow enough to ensure you don’t have to strain your own back during treatments.

Each therapist's postural training and ability is different, so only you will know what massage table width you can handle. We have spoken to therapists who are five feet tall and get the wider 30 inch massage tables, and we speak to six foot therapists who have back problems and go for a 25 inch wide massage table. Everyone is different.

Generally speaking, if you are of smaller stature, you may do better with one of the narrower 25-inch massage tables. If you're quite tall, or are particularly keen to offer your clients a very spacious experience, a 30-inch massage table might be more suitable.

If you are in doubt, see if you can go into your local training college and see whether the massage tables there suit you. However, there is another way to get a feel for what will work of you don’t have access to a couch when you are deciding:

Cut out a piece of cardboard to the dimensions of both sizes you are deciding between. Put it on top of the kitchen table and lean over it. Visualise a client lying there, and see which width will suit you and your client best.

measuring the width of a massage table


Make sure you can get close enough to the table that you can pivot at the waist and have your shoulders squared to the clients hips, with your hands parallel to the clients' spine. Working in this position will ensure an injury-free career, so it's an important factor in your decision.

The most popular massage table widths are 28 and 30 inches. We sell 25-inch massage tables but you should really only choose this width if you are shorter in height and having a wider massage table might put your own back at risk over the course of your career.

You can also choose the 25-inch if you want to have the lightest massage table possible. By reducing the width of the massage table, the weight is also reduced. Now, this can mean a trade-off of some client comfort, but this trade is often worthwhile if you are a fully mobile therapist and use public transport frequently, where saving a kilogram or two will make a difference to you over time.

 

The Height Of the Massage Table

Nowadays, almost all portable massage tables come with height adjustable legs. Whichever massage table you choose should come with a large height range to accommodate you, and to cater for a broad range of therapies.

A common height range of massage tables is between 60 to 80cm, and this height range should cater for everyone. To check which height you need your massage table to be at follow this rule of thumb:

1. Stand up straight with your hands by your sides. Clench your fists.
2. Measure the distance between the floor and your knuckles
3. This distance should equal the height of your massage table.
4. Add a few inches in height to allow for the body of the patient on the massage table.

The height of a massage table is usually only adjusted when different therapists are using the same massage table, or if you have a client that is outside the average size you normally treat. So for example, if someone with a lot of body depth comes for a treatment after an average size person, you may need to adjust the height a notch or two.

You should be able to adjust the height of a massage table in just 2-3 minutes. Even though you mightn't adjust the height very often, the faster the better when you do have to!

There are 2 types of height adjustment mechanisms found on modern massage tables.

1) Twisting knobs (found only on wooden massage tables):

If you are working with a wooden massage table, it is better to have two knobs on each of the four legs for greater strength and reliability. When buying online, make sure to check how many knobs are on the legs. Cheap massage tables often only have one knob, and when you raise the legs to the highest heights they are less stable and have been known to snap.

2) Telescopic push-buttons (found only on aluminium massage tables):

The mechanism to adjust the height of an aluminium massage table is much the same as the push-button method on aluminium crutches. It only takes a few seconds to adjust each leg, and the mechanism is very reliable. Check out the video to see how it’s done.

 

Massage Table Shape:

The following are the different shapes of massage tables on the market.

1. Rectangle shaped with square corners 

This is the traditional shape of a massage table and the one you are probably familiar with seeing. Our Combi-lite 3 in 1 and Affinity Portaflex are shaped like this.

2. Rectangle shaped with rounded corners

Same as no 1 above in every way except the corners are rounded. Does not affect function in any way, just a different design/look.

 

3. Hour glass shaped with gradual gradient 

A fabulous massage table innovation in recent years, which solves a lot of the problems around choosing the correct width is the hourglass shaped massage table.


This style of massage table is wider at the ends, and tapers somewhat at the middle. This provide a spacious and comfortable experience for your client (as the shoulder and feet area are 30 inches wide) without compromising your own posture and health, as the middle of the couch where you lean over is a much narrower 26 inches wide.Having recently upgraded to one of these hourglass massage tables myself, I can vouch that my working days are much more comfortable, and many of my clients have commented on the extra comfort from the wider shoulder area.

 

4. Hour glass shaped with sharp gradient
Same as point above but instead of the it gradually going from wide to narrow, the massage table changes quickly from normal width to narrow width so people of very short stature can get in close.
5. Oval Shaped

 The name says it all! There are no corners on the massage table. Therapists normally choose this for one of two reasons. They simply like the look of this massage table and it is aesthetically more pleasing in their treatment room and/or they find it easier to move around the massage table during the treatment without having to side step the corners. This is particularly handy when space is limited in your treatment room.

oval massage table

 

Have any questions or comments about anything above? Please let us know in the comments below!