Client Communication

How To REALLY Understand Your Client's Needs in Massage Therapy

This video is for massage therapists who want to truly understand their clients' needs and deliver transformative sessions every time. Join Susan Findlay, a massage therapy expert, as she shares her unique approach to client interviews. 

Learn top tips on how to: 

👉 Uncover hidden aches and goals through effective questioning.
👉 Develop a genuine connection with your client.
👉 Boost client satisfaction by being fully present.

Plus, witness Susan's interview technique in action! We'll follow her as she conducts a case study with a client, demonstrating how to put her advice into practice.


Expert Tips to Improve Your Client Assessments as a Massage Therapist

Transform your massage therapy sessions with expert client assessment skills. In this video, Susan Findlay shares top tips to enhance your client assessment skills.

👉 Learn how to conduct an initial assessment to understand your client's body movement
👉 Utilise effective movement techniques to gain deeper insights
👉 Understand your client's needs through movement assessment 

nail your client assessments
Meet The Experts

Susan Findlay
Susan Findlay is the director of  NLSSM and specialises in teaching Oncology Massage. She is the author of Sports Massage: Hands on Guide for Therapists and is the Sports Massage feature writer for Massage World. She volunteers her time as a board member of GCMT and is a PSB member of CNHC and more importantly she still has a clinic in North London and keeps current with new skills.